Syncplify Server! V7

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License Management ​

The License page in the SuperAdmin UI is essential for controlling and maintaining your Syncplify Server! software license. You must have a valid license—either trial or full—to use the software.

license

Key Functions ​

1. Requesting a TRIAL License ​

  • A trial license is required to start using Syncplify Server! unless you already have a full license.
  • Request a time-limited trial license directly from the SuperAdmin UI.
  • The trial license is automatically activated upon receipt.
  • The trial period allows you to explore all features of the software.
  • To automatically request and activate a TRIAL license your server must have outbound Internet access (TRIAL licenses cannot be requested offline).
  • Note: A trial license is one-time per installation and cannot be extended or reused.

2. Activating a Full License ​

After purchasing a full license, you can activate it in one of two ways:

Online Activation

  • Requires a direct internet connection to https://cc.syncplify.com (no proxies or firewalls blocking access).
  • Automatically validates your license key and activates your software immediately.

Offline Activation

  • For systems without internet access (air-gapped or isolated).
  • Generate a request file in the SuperAdmin UI.
  • Upload the request file to your Syncplify Customer Center Portal from another device to obtain an offline activation code.
  • Enter the offline activation code in the SuperAdmin UI to complete activation.
  • Important: Do not alter the request or response files.

3. Deactivating a License ​

  • Deactivation is used only to transfer your license to a different machine or VM.
  • Once deactivated, the license cannot be reactivated on the same machine or VM.
  • You cannot use the same license on more than one machine or VM at the same time.
  • Warning: Deactivation is permanent for that machine or VM and cannot be undone.

License Management Best Practices ​

  • Make sure your spam filter allows emails from not@syncplify.me; this is the email address we use to notify you of expiring maintanance plans and othe license-related events that require your attention.
  • Regularly check your license status and the expiration date of your maintenance/support plan.
  • Keep your license key in a secure place.
  • Plan ahead for maintenance/support renewals. An active maintenance/support plan is required for updates, upgrades, and customer support.
  • Note: If your maintenance/support plan expires, your software will continue to work, but you will not be able to install updates or receive support.

Troubleshooting ​

If you encounter issues with license activation or deactivation:

  1. Verify your internet connection for online activations.
  2. Double-check your license key (it is case-sensitive and should not have leading or trailing spaces).
  3. Ensure your system time is set correctly.
  4. If problems persist, contact Syncplify support.